Policies & Procedures

Thank you for choosing Dawn Goode, owner of Sunrise Massages as your massage and bodyworker provider. To provide the best service possible to clients, I have implemented the following policies:

Cancellation & No-Show Policy

It is required that at least 24 hours’ notice be given to cancel an appointment.
Clients who cancel an appointment with less than 24 hours’ notice will be billed 50% of the price of the scheduled service.
Clients who do not show up for a scheduled appointment or notify us in advance will be billed for the full price of the scheduled service.
We understand that emergencies and illnesses can arise, therefore last-minute cancellations due to things such as verifiable emergencies, illnesses or inclement weather will generally not result in any missed session charges, however this is to be determined at the practitioner's discretion.

Late Arrival Policy

For your first appointment, please arrive 15 minutes prior to your scheduled appointment time to allow for Verbal Client Intake.
For all other appointments, please arrive 10 minutes before your scheduled appointment time to start on time.
Appointments that start late due to client tardiness will shorten the total massage time if another client is scheduled afterward; the full session fee will be charged regardless.

Massage Termination

Only professional massage and bodywork services for relaxation or therapeutic purposes are offered at this massage practice.
Massage services will be terminated immediately in the event of inappropriate conduct of any kind. This includes harassment, threatening speech or behavior, sexual advances or requests, or disrespectful actions or language.
A session will not be conducted if the client is under the influence of drugs or alcohol. If the massage is terminated for any of these reasons, full payment for the scheduled session is still required.

Draping Policy

Clients will be appropriately always draped with a sheet and/or towel during their massage. Only areas of the body that are currently being treated will be exposed.
The breast and genital areas will always remain draped and are never massaged.

Payment

Payment is expected to be made in a timely manner, typically after the completion of a session. Payment can also be made before the session, or online with a credit card at the time of booking the appointment. Several options are available, including: Cash, Check, Venmo, and Credit Card.

Gift Certificate Policy

In accordance with Vermont State Law, gift certificates purchased with a designated expiration date will remain valid for five years from the original date of purchase.
As a small business, we strongly recommend that gift certificates be redeemed within one year of purchase to ensure optimal service and availability.

By reading and booking your appointment indicates that you have read, fully understand and will abide by the massage policies as listed above.